IT Operations Officer

Opportunity Information

The Role

Master Group of Industries is hiring an IT Operations Officer at its Raiwind Factory, Lahore, to provide IT technical support, system administration and network maintenance for smooth business operations.

•Provide first- and second-level technical support for desktops, laptops, printers, operating systems, email and business applications •Install, configure, maintain and troubleshoot Windows/ Linux systems, workstations, servers and peripheral devices •Maintain LAN/ WAN, Wi-Fi, VPN, routers, switches, firewalls and internet connectivity •Support IT infrastructure, including CCTV/ NVR, IP phones, biometric systems and network cabling •Manage user accounts, access permissions, system updates, antivirus, security patches and backups •Maintain IT asset inventory, equipment issuance records, warranties and repair documentation •Coordinate with vendors and internet service providers for maintenance, repairs and connectivity issues •Maintain IT incident logs, technical documentation, network records and periodic performance reports •Guide users on IT systems, applications, cybersecurity practices and IT policies •Support IT infrastructure projects, system upgrades, deployments and other assignments from the IT Manager

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements