Opportunity Information
AD-26-0121
1
Industry/ Manufacturing (National)
Early Career
Regular/ Full Time
On Site
Lahore
The Role
Master Group of Industries is hiring a Quality Assurance Executive (Customer Services) in Lahore to ensure consistent quality across digital customer touchpoints, communication channels and sales processes, including the WhatsApp chatbot, AI assistant, UAN/ IVR, social media, website, door-to-door and online sales.
•Perform daily QA of the WhatsApp Chatbot and AI Assistant, testing AI responses for accuracy, relevance and correct information •Monitor UAN and IVR functionality, call routing and connectivity •Review social media channels for missed queries, complaints and negative comments •Perform daily website checks for functionality, broken links, forms, pricing, promotions and outdated offers •Identify and document technical or customer-experience issues with evidence •Escalate issues to relevant teams and follow up until resolution •Retest resolved issues and maintain daily/ monthly QA reports •Highlight recurring issues and customer journey gaps •Monitor Door-to-Door Sales quality daily, weekly and monthly •Monitor Online Sales quality daily, weekly and monthly
Applicants General Eligibility & Requirements
1- 3 years
Education, Experience and Skills Requirements
- Bachelor 14 Years: Any Discipline
- Masters: Any Discipline
•1-3 years in Quality Assurance, Customer Services, Digital Operations, Call Centre QA or a related field
Quality Assurance, Digital Channel Monitoring, Customer Experience, QA Reporting, Microsoft Excel, Communication
About the Employer
Master Group of Industries