Floor Representative

Opportunity Information

The Role

The Floor Representative in IPD Services manages the IPD reception desk and supports patient admission, transfer and discharge at Shifa International Hospital (H-8, Islamabad). The role works in all shifts (24/7).

•Respect patients’ values, beliefs, and cultural sensitivities in all interactions •Maintain confidentiality of patient and hospital information at all times •Follow departmental policies, procedures, and SOPs in compliance with ISO/ JCI standards •Maintain professional conduct while dealing with patients, attendants, visitors, and staff •Handle patient and attendant concerns professionally and escalate issues as per defined protocols •Participate in quality assurance and service improvement activities as assigned •Ensure smooth shift handover through proper documentation and verbal briefing •Any other task assigned by HOD •Manage IPD reception desk operations, serving as the first point of contact for patients and attendants •Receive, attend, and guide patients and visitors regarding admission, room location, and hospital services •Handle telephone calls and communicate messages promptly to concerned departments or staff •Assist in bed allocation and room preparation in coordination with Nursing, Housekeeping, and Maintenance •Facilitate safe and timely patient admission, transfer, and discharge processes •Maintain, update, and verify patient files, registers, and electronic records throughout the patient’s stay •Ensure accurate and timely entry of procedures, services, and disposable supplies into the system •Recheck service entries every shift to avoid charging discrepancies •Coordinate with relevant departments (Nursing, Admission & Discharge Office, FNSD, Housekeeping, Maintenance, etc.) to resolve service related needs •Conduct routine rounds of IPD rooms and reception areas to identify and follow up on service gaps •Ensure proper cleanliness, functionality, and readiness of reception counters and nearby patient areas •Maintain stationery and reception supplies at defined par levels •Assist in documentation and record-keeping for patient registry logs, handovers, and departmental reports

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements