Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Managerial/ Experienced Professional
Regular/ Full Time
Karachi
The Role
The Manager Complaint Resolution investigates and resolves complex or escalated customer complaints and manages complaint handling procedures at Al Baraka Bank (Pakistan) Limited in Karachi.
•Investigate and solve complex or escalated customer complaints quickly and fairly •Create and update clear rules and steps for how the company handles complaints •Track complaint trends to find weak spots in products or services and stop future issues •Work with other teams like product development or quality assurance to fix root causes •Write clear reports on complaint numbers and resolution times for senior leaders •Make sure all actions follow local laws and industry rules •To undertake any other duties, as required by the Bank
Applicants General Eligibility & Requirements
5+ years
Education, Experience and Skills Requirements
Minimum 5 years of experience
Complaint Management, Customer Satisfaction Management, Problem Analysis Skills
Application
About the Employer
Al Baraka Bank (Pakistan) Limited