Cashier

Opportunity Information

The Role

Cashier in the Registration department of Shifa International Hospital (H-8, Islamabad), handling patient registration, billing, payments and appointments across all shifts (24/7).

•Extend a warm, courteous, and professional welcome to patients, visitors, and attendants upon arrival •Verify patient identity using full name and Medical Record (MR) number in compliance with IPSG-1 standards at all service points •Accurately register new patients after verification of demographic details and completion of required documentation and signatures on face sheets and related forms •Prepare, verify, update, and maintain registration cards (where applicable), face sheets, and supporting patient records •Upload required documents at the time of new registration and billing, including CNIC, B-Form, Passport, panel letters, and insurance cards, as per policy •Guide patients to the appropriate clinics, departments, and service locations to ensure smooth patient flow •Schedule, reschedule, and manage patient appointments in accordance with OPD protocols. Maintain patient arrival logs, appointment registers, and unit records (where applicable) •Call patients using the Q-Matic token system (where applicable) and manage patient flow efficiently •Attend, screen, and route telephone calls appropriately and deliver messages in a timely manner •Verify panel referral letters and panel card copies in accordance with organizational policies •Upload or share patient documents required for initiating approvals from the respective company in a timely and accurate manner, in accordance with established procedures •Accurately charge consultation fees, investigations, procedures, and other services in the HMIS •Ensure refund requests are initiated appropriately with complete and accurate documentation of the refund justification, and ensure the refunded amount is handed over to the concerned depositor following approved financial and organizational procedures •Collect payments, issue payment slips, and ensure strict compliance with cash handling procedures •Ensure timely submission of daily cash collections and supporting documents to the Accounts Department for reconciliation •Submit panel letters and card copies to the supervisor on the same working day for reconciliation of panel and cashdiscounted services •Facilitate manual charging during system downtime and ensure accurate system entry once services are restored •Generate specimen labels and tokens for laboratory services when required •Receive medical record files and coordinate with the Medical Records Department to resolve missing or incomplete files •Maintain all logs, registers, and required documentation accurately and up to date for assigned areas and responsibilities (where applicable) •Prepare monthly reports and assist supervisors in compiling unit data (where applicable) •Respond to patient queries and complaints professionally and escalate issues to seniors when required •Establish effective coordination with OPD, IPD (where applicable), clinics, and support departments to ensure continuity of care •Serve as a support resource for clinical coordination and patient facilitation when required •Initiate maintenance requests for equipment or facilities and follow up until completion •Ensure proper handling and care of HMIS, billing systems, computers, and communication devices •Follow departmental policies, procedures, SOPs, and accreditation standards (ISO/ JCI) •Maintain confidentiality of patient information at all times. Respect patients’ cultural values, beliefs, dignity, and privacy during all interactions •Maintain a clean, safe, organized, and patient-friendly front desk and work environment •Participate in quality improvement and quality assurance activities •Establish effective working relationships and cooperate with all departments •Attend and actively participate in unit and departmental meetings when required •Support training activities for new staff and quality initiatives when assigned •Perform duties in assigned areas and extend duty hours as per departmental requirements •Guide patients on virtual payment methods and digital billing processes •Generate manual Blinq/ KuickPay IDs when not automatically generated •Verify virtual payments through Blinq, KuickPay, and bank portals •Register and charge virtual and e-consultation patients accurately •Facilitate approvals for special investigations, refunds, and panel-related exceptions •Update payment status on e-consultation portals in a timely manner •Coordinate with clinics to confirm payments for virtual patients •Perform monthly reconciliation of virtual HMIS charging with digital payment portals •Assist the Head Nurse/ Manager in compiling unit data and reports

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements