Opportunity Information
L4
1
Multinational Corporate Entity/ Company
Leadership
On- Site (Fixed Location)
Islamabad
The Role
Jazz is hiring a Head of Customer Advocacy & Market Insights in Islamabad to lead JazzWorld's central Customer Insights function, deliver research and embed the voice of the customer across the ecosystem's businesses.
•Serve as the central research and insight partner for every JazzWorld business, shaping a prioritized research agenda •Turn business questions into quantitative and qualitative research designs and set methodology and quality standards •Own the research supply chain from agency selection and procurement to scoping, budgeting and delivery •Build AI and automation into every stage of research, from questionnaire design to predictive modelling and automated synthesis •Partner with data, analytics and technology teams to connect research, behavioral data and customer feedback into one customer view •Turn complex findings into board-ready narratives and champion the voice of the customer at ExCo and Board •Set ecosystem-wide customer experience standards and metrics with each business's CX team •Lead and develop the Customer Insights team across research, analytics and storytelling
Applicants General Eligibility & Requirements
10+ years
Education, Experience and Skills Requirements
- Masters: Business Administration, Marketing, Economics
•10+ years of experience in consumer or market insights, analytics or a related field, including leading teams •Hands-on experience managing research agencies, research procurement and budgets Preferred: •Experience deploying AI and automation tools in research, analytics or insights
Market Research, Customer Insights, Data Analytics, Team Leadership, Stakeholder Management
About the Employer
Jazz