Commercial Experience Executive

Opportunity Information

The Role

Jazz is hiring a Commercial Experience Executive for its Experience Center in Peshawar. The role is part of the commercial experience team and reports to the Commercial Experience Manager.

•Welcome, guide and manage walk-ins from the floor greeting •Develop basic understanding of the CRM system and all portals linked with it •Handle customer queries at the experience center and provide exceptional service •Hold the highest possible quality standards for customer facilitation •Maintain product upsell from the experience center •Take initiatives to improve customer experience and ensure minimum average wait/ service time •Take ownership and ensure timely resolution of customer complaints •Customer retention and churn management •Coordinate and follow up with multiple stakeholders for issue resolution •Achieve assigned monthly adherence/ service/ sales KPIs •Remain updated on current policies, procedures, promotions, products and value-added services offered by Jazz

Education, Experience and Skills Requirements