Customer Support Executive

Opportunity Information

The Role

PakWheels is hiring a Customer Support Executive in Lahore to support automotive buyers and sellers across Pakistan over various channels.

•Deliver excellent customer service by managing inbound calls and addressing client needs and concerns •Ensure high customer retention through professional and timely support •Monitor and engage with social media channels such as Facebook, Twitter, YouTube and company forums to address inquiries and provide updates •Stay updated on new product launches and features and communicate them to customers •Resolve customer complaints in a timely manner by coordinating with the appropriate departments •Track and follow up on customer orders to ensure accurate end-to-end support •Identify customer needs, offer tailored solutions and communicate the benefits of PakWheels' marketing solutions

Education, Experience and Skills Requirements