Opportunity Information
1
Online/ Digital Platform/ E- Commerce Business
Early Career
On- Site (Fixed Location)
Lahore
The Role
Investigation and Resolution Executive at PakWheels, Lahore, acting as the single point of contact for managing customer complaints across business domains and ensuring timely, transparent resolution.
•Receive, log and categorize all customer complaints in the centralized system •Coordinate with relevant departments to investigate and resolve complaints •Track progress and follow up on unresolved complaints •Acknowledge complaints promptly and communicate resolutions transparently within defined turnaround times •Maintain professional and empathetic interaction across email, calls and WhatsApp •Maintain a complaint tracker and generate weekly/ monthly reports •Identify recurring issues, recommend process improvements and share insights for root cause analysis •Ensure complaints are handled per company policy and SLA timelines and maintain documentation and audit trails •Assist in training the backup resource for business continuity
Applicants General Eligibility & Requirements
2+ years
Education, Experience and Skills Requirements
- Bachelor 16 Years: Business Administration
2+ years in customer service, quality assurance or operations Preferred: Experience in cross-functional coordination
Communication, Interpersonal Skills, Follow-up, Conflict Resolution, CRM Tools, Microsoft Office, Attention to Detail
About the Employer
PakWheels