Assistant Manager- Alumni Programmes

Opportunity Information

The Role

Assistant Manager- Alumni Programmes position at The Citizens Foundation (TCF) in Karachi.

•Support the scholarship cycle from announcement to award by identifying eligible students, collecting and verifying data and documents, and communicating decisions and next steps in a timely manner •Guide students and parents on admission requirements, eligibility and timelines, following up until every student is successfully enrolled •Build and maintain strong working relationships with partner institutes, ensuring timely sharing of student information and smooth placement of scholarship students •Follow up on admission slots, decisions and pending requirements, and resolve placement and documentation issues in coordination with institutes and internal teams •Share student performance and recurring challenges with institutes, and guide them on practical improvements to strengthen student support and outcomes •Monitor student attendance, academic performance and continuation, and reach out to irregular or low-performing students and their parents with empathy to understand and address their concerns •Plan and conduct student and parent sessions, and design practical support initiatives based on student needs and on-ground observations •Identify students at risk of dropping out at an early stage and recommend timely interventions to strengthen retention and wellbeing •Maintain accurate student records, programme documentation and fee-processing records using approved SOPs and online tracking tools, ensuring timely monthly and quarterly reporting •Keep chatbot and WhatsApp Business content up to date for timely student guidance, and use recurring student queries to improve it •Use on-ground insights, student feedback and data to identify gaps and propose practical solutions, and support the design of new initiatives and pilots •Take ownership of assigned work, raise issues proactively along with possible solutions, and propose at least one improvement initiative per quarter •Work closely with colleagues and cross-functional teams to resolve issues and achieve programme milestones

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements