Receptionist/ CRO

Opportunity Information

The Role

The ideal candidate will be responsible for patient registration, appointment scheduling, handling inquiries, managing calls and coordinating with relevant hospital departments to ensure a smooth and efficient patient experience at the Islamabad (Jinnah Avenue) campus.

•Assist patients, attendants, visitors and healthcare professionals in a courteous and professional manner •Manage front desk operations, ensuring smooth patient flow and an efficient reception experience •Register patients and guide them through OPD, emergency, diagnostic and other hospital services •Schedule appointments and coordinate with consultants, nursing staff and relevant departments •Handle incoming calls, patient inquiries and provide accurate information regarding hospital services •Maintain patient registration records, appointment schedules and reception documentation •Coordinate with billing, admissions, medical records and other departments for timely patient assistance •Ensure patient confidentiality and adhere to hospital policies and procedures •Handle patient complaints and concerns professionally, escalating matters to the concerned department when required

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements