Opportunity Information
331725
09
1
Multinational Corporate Entity/ Company
Mid Career
Duty Roster/ Rotation based
Islamabad
The Role
The Datafeed Solutions Specialist is an advanced technical support role within the Datafeed Solutions Team (S&P Global Energy), resolving complex client issues, managing technical escalations and acting as subject matter expert for Analysts. The team, based in Manila and Islamabad, enables clients to access and integrate datasets through APIs, WebSocket and cloud platforms.
•Serve as the technical escalation point for Analysts and clients, providing advanced troubleshooting and investigation support •Diagnose and resolve issues involving APIs, WebSocket, authentication, authorization, entitlements, cloud platforms, connectivity, dataset delivery and client integrations •Manage technical escalations, incidents, outages, migrations, onboarding activities and infrastructure changes with Commercial, Product and Technology teams •Identify recurring or systemic issues and drive escalation and resolution •Support emerging technologies and solutions, including AI-enabled workflows, MCP, AIRD and related data-delivery platforms •Evaluate AI-related concerns to determine whether issues stem from prompting, retrieval, configuration, integration, model behavior, products or underlying datasets •Provide technical coaching, training, knowledge transfer and case guidance to Analysts •Develop and maintain troubleshooting guides, knowledge articles, reusable scripts, API examples, developer resources, FAQs and client enablement materials •Provide client and operational feedback to support enhancements to products, APIs, support tools and processes •Monitor dataset usage and identify opportunities to improve client adoption, engagement and retention •Support workflow prioritization, service management, shift handovers and business continuity across regional teams
Education, Experience and Skills Requirements
- Bachelor 16 Years: Computer Science, Information Technology, Computer Engineering, Data Science
•Experience working directly with clients, managing technical inquiries, issue resolution, escalations and stakeholder communications •Relevant experience in technical support, application support, API support, data support, client service or a comparable technical environment •Experience handling complex technical issues, advanced troubleshooting and client escalations •Experience providing technical guidance, knowledge transfer, case coaching or training to colleagues •Practical experience supporting, testing, developing, configuring or troubleshooting AI-enabled applications, AI agents or related workflows Preferred: •Understanding of energy, commodities, financial data or enterprise data-delivery workflows •Experience supporting WebSocket, cloud data-sharing, certificate, network or API integration workflows •Experience supporting client implementations, migrations, infrastructure changes, technical onboarding or production incidents •Experience creating technical documentation, knowledge articles, client learning materials or Developer Portal content
RESTful APIs, JSON, SQL, Data Integration, Large Language Models (LLMs), Model Context Protocol (MCP), Technical Support
Preferred: Python, Snowflake, Databricks, AWS
- English (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
•Ability to work rotating shifts covering APAC, EMEA and Americas support hours
About the Employer
S&P Global