Specialist- Commercial Contract Support (EMEA Shift)

Opportunity Information

The Role

The Commercial Contract Support Specialist supports the S&P Global Energy contract management team with contract data entry into CPQ, global order management and case tracking from deal creation to fulfillment. This is a 9-month contract position in Islamabad.

•Perform contract data entry into CPQ deals •Manage all global orders, including new orders, amendments and renewals, with emphasis on Global Majors, Strategic Customers, Large Regional Customers and highly complex orders •Track case status to ensure smooth transaction processing from deal creation through fulfillment and invoicing •Monitor escalations from Sales, Client Services and other teams •Gather responses and clarifications from relevant teams to ensure prompt case resolution •Assist Sales with client inquiries on products, billing, account and contract status, address changes, cancellation requests and rebill requests •Attend BPM meetings and report deal and case statuses for key accounts •Ensure 100% adherence to the CPQ ecosystem and service procedures •Meet or exceed business SLAs and process requirements •Collaborate across S&P Global Energy to resolve sales contract management issues •Contribute to the review, enhancement and updating of departmental processes and workflows •Document all activities, communications and case management progress within CPQ •Provide information and documentation for audits

Education, Experience and Skills Requirements