Opportunity Information
332189
09
1
Multinational Corporate Entity/ Company
Mid Career
Regular/ Full Time
Hybrid
Islamabad
The Role
S&P Global Market Intelligence is hiring a Representative I, Relationship Management for its global Primary Account Management team (Islamabad; also advertised for Metro Manila), owning renewals and growth for a portfolio of long-tail customer accounts. Employees work from the office a minimum of 2 days per week.
•Own the end-to-end renewal process for an assigned portfolio of accounts, ensuring timely completion and driving product adoption to secure recurring revenue •Cultivate strong customer relationships through regular engagement, understanding client goals and resolving inquiries to ensure high satisfaction •Partner effectively with Core Account Managers and Sales Specialists to identify and execute cross-sell, upsell and greenfield opportunities •Utilize data and analytics tools to proactively monitor account health, detect churn risks, prioritize outreach and improve forecast accuracy •Provide guidance and clarification to support the team in delivering quality work and resolving varied, non-routine issues •Actively participate in training and development to enhance product knowledge, renewal skills and customer engagement capabilities
Applicants General Eligibility & Requirements
3+ years
Education, Experience and Skills Requirements
•3+ years of experience in a client-facing role such as sales, renewals/ retention, customer success or account management Preferred: •Collaborative working style, actively contributing to team goals and business improvement initiatives •Curiosity and interest in market-data solutions and analytical tools •Results-oriented mindset with the ability to prioritize tasks by importance and urgency
Account Management, Customer Relationship Management, Renewals/ Retention, Data Analytics, Communication
Preferred: Active Listening
Salary, Compensation & Benefits
- Health Insurance
- Paid Leave
Application
- External candidates reaching the final stage must attend at least one in-person interview, ordinarily at the nearest S&P Global office
No application fee
About the Employer
S&P Global