Training Manager- AKU One Health

Opportunity Information

The Role

Training Manager for AKU OneHealth (MEDITECH electronic health record), Karachi, providing training programme leadership, scheduling and quality oversight for about 10,000 physician, nursing, ancillary and administrative users.

•Provide a roadmap for In-person Trainings, in line with the Master Project Plan •Develop and manage a comprehensive training plan and schedule for both super user training (~500 staff) and end-user training (~10,000 staff), aligned to the overall MEDITECH go-live timeline •Coordinate training schedules, venues, and materials for concurrent sessions across multiple departments and shifts •Monitor training completion, competency attainment, and readiness targets •Verify, in coordination with relevant programme and departmental leads, that all assigned trainers are appropriately designated subject matter experts with expert-level knowledge of the system, applicable workflows, and the content they will deliver. Ensure the trainer are fully prepared and knowledgeable on the content being trained on •Work with the AKU OneHealth implementation team, clinical informatics, and departmental subject matter experts to develop and adapt role-based training curriculum, workflows, and quick-reference materials •Maintain version control and training documentation •Ensure training content remains current with system configuration and workflows changes •Ensure training materials are culturally and linguistically appropriate for the local hospital staff •Facilitate and co-facilitate super user training sessions in partnership with the MEDITECH vendor training team and clinical/ operational leadership •Ensure super users across physician, nursing, ancillary, and administrative groups are trained to a consistent standard and are equipped to train and support their peers •Establish sustainable support model for go-live and post-go-live stabilization •Provide oversight and quality assurance for end-user training delivered by super users, including reviewing training content, observing sessions, and coaching super users on facilitation skills •Define and monitor competency assessment standards and remediation plans •Identify and resolve gaps in training coverage, content, or delivery quality across departments •Track learner performance and address knowledge gaps •Review complete Technology-Enhanced Training (TET) completion data before in-person sessions, identify participants who have not met the required prerequisites, and share timely compliance and readiness reports with department heads and programme leadership •Ensure every in-person training session includes an appropriate knowledge and competency assessment mechanism to confirm that participants have understood the content and developed a reasonable level of confidence in using the system •Coordinate with departments to reschedule no-shows promptly and arrange targeted refresher or remedial sessions for users who require additional time or support to achieve the required competency •Oversee setup and functionality of training environments (training domain, test patients/ scenarios, hardware, connectivity) in coordination with IT •Ensure adequate training venues, equipment, and technical support are available for all sessions •Confirm that all session logistics are in place before delivery, including rooms, equipment, system access, training materials, attendance support, and the scheduling and in-room availability of supporting trainers •Serve as the primary point of contact for training-related questions from department leadership, super users, and project leadership •Provide regular status reports on training progress, attendance, competency outcomes, and readiness risks to the project steering committee •Maintain clear training readiness dashboards covering trainer assignment and subject matter expert validation, TET prerequisite completion, attendance and no-shows, assessment outcomes, refresher requirements, and unresolved risks for department heads and programme leadership •Escalate scheduling conflicts, resourcing gaps, or quality concerns to leadership in a timely manner

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements