Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Managerial/ Experienced Professional
Regular/ Full Time
On Site
Karachi
The Role
Raqami Islamic Digital Bank is hiring a Senior Product Manager Digital App in Karachi to own the Bank's Retail Digital App, driving product strategy, customer experience, feature development and digital adoption.
•Manage and execute the Retail Digital App product roadmap •Own customer journeys across onboarding, account management, payments, transfers, cards, deposits, financing and servicing functionalities •Define and prioritize product requirements, user stories and feature enhancements •Collaborate with Design, Technology, Operations, Risk, Compliance and Customer Experience teams to deliver new capabilities •Drive continuous enhancement of app usability, functionality and customer engagement •Monitor app performance, adoption rates, customer activity and transaction trends •Analyze customer feedback, app reviews, customer behavior and usage analytics •Support development of self-service and digital servicing capabilities •Manage product backlog and support Agile delivery processes •Lead User Acceptance Testing (UAT), business validations and implementation readiness activities •Conduct competitor benchmarking and market research to identify innovation opportunities •Ensure alignment of app journeys with customer lifecycle and proposition strategies •Coordinate app releases and product launches with all relevant stakeholders •Monitor KPIs including active users, engagement levels, transaction volumes, app ratings and digital conversion rates •Ensure compliance with SBP regulations, data privacy requirements and Shariah principles •Support ecosystem integrations with fintechs, payment providers and strategic partners •Prepare product performance reports, dashboards and management presentations •Liaise with the Customer Experience (CX) team to monitor customer feedback, identify pain points and implement improvements
Applicants General Eligibility & Requirements
•Equal opportunity employer; applications welcome from all qualified individuals, including Persons
5- 8 years
Education, Experience and Skills Requirements
- Bachelor's Degree (16 Years): Business Administration, Finance, Computer Science, Information Systems, Engineering
- Masters: Business Administration
5-8 years in Digital Banking, Mobile App Product Management, Retail Banking, Product Management, Fintech, Customer Experience and Digital Transformation Preferred: Experience managing customer-facing digital applications and mobile banking platforms; Islamic Banking experience
Digital Product Management, Mobile Banking Applications, Retail Banking Products, Customer Journey Design, Agile/ Scrum, Product Roadmap Management, Digital Customer Experience, User Story Development, Business Analysis, Product Analytics & KPIs, UAT & Release Management, Regulatory Compliance, Stakeholder Management
Application
- Curriculum Vitae
About the Employer
Raqami Islamic Digital Bank