Guest Relations Officer (Restaurant)

Royal Swiss Lahore

Lahore New Opportunity LinkedIn

Opportunity Information

Number of Post(s)

Type of Employer

Hotel/ Guest House

Level

Mid Career

Work Schedule

Duty Roster/ Rotation based

Placement

On Site

Location

Lahore

The Role

Grand Unicorn restaurant at Royal Swiss Hotel Lahore is looking for a Guest Relations Officer who can be the face of the restaurant and make every guest feel known, valued and eager to come back.

•Build lasting rapport with guests and make them feel known •Handle complaints with poise and turn unhappy guests into loyal ones •Raise service standards and guest satisfaction, working closely with the service team •Manage reservations, VIP recognition and guest feedback •Encourage repeat visits and positive reviews

Applicants General Eligibility & Requirements

Required Experience

2- 3 years

Education, Experience and Skills Requirements

Required Education Level/ Field of Study

Bachelor's Degree (16 Years): Hospitality
Diploma: Hospitality

Required Experience

2-3 years in guest relations at a hotel or fine-dining restaurant

Skills

Guest Relations, Complaint Handling, Reservations Management

Required Language Proficiency

English (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
Urdu (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)

Any Other Requirements or Preferences

•Flexibility for rotating shifts, weekends and public holidays