Opportunity Information
1
Multinational Corporate Entity/ Company
Early Career
Regular/ Full Time
Hybrid
Karachi
The Role
inDrive is looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team (Delivery Hub), handling day-to-day operations for business clients. Contract-based, full-time hybrid position in Karachi.
•Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services •Build, manage and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention •Hold regular meetings with clients to understand their needs, gather feedback, share product updates and explore new collaboration opportunities •Collect, document and analyze client feedback to help improve service quality •Assist clients with inquiries, issues and service-related incidents, ensuring timely resolution •Handle incoming calls and requests from business clients in a professional and solution-oriented manner
Applicants General Eligibility & Requirements
1- 3 years
Education, Experience and Skills Requirements
•1-3 years of experience in account management or a related field
Negotiation, Communication, Google Sheets, Account Management
- Urdu (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
- English (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
•Excellent knowledge of the local market •Ability to work independently and manage multiple priorities in a fast-paced environment •Based in Lahore, Karachi, or Islamabad •Fluency in Urdu and English
Salary, Compensation & Benefits
- Mentoring and Career Consulting
- Learning Programs
- Global Talent Exchange Program
- Language Courses (Co-financed)
About the Employer
inDrive