Opportunity Information
1
Online/ Digital Platform/ E- Commerce Business
Mid Career
Regular/ Full Time
On- Site (Fixed Location)
Lahore
The Role
PakWheels is hiring a Branch Manager in Lahore to lead its Car Oil Change and Vehicle Inspection Service Center, covering daily operations, service quality, inventory and a team of technicians and support staff.
•Oversee the complete day-to-day operations of the service center •Ensure all services (oil change, vehicle inspection, customer handling) are executed in line with company SOPs and quality standards •Supervise and manage inventory of oils, filters and consumables, monitor usage and ensure availability •Address customer queries, complaints and feedback professionally and promptly •Offer product and service recommendations to customers based on vehicle condition and OEM standards •Maintain facility cleanliness, equipment functionality and overall operational readiness •Monitor key service metrics, team productivity and branch sales performance •Prepare and submit daily and weekly operational and performance reports •Ensure accurate billing, secure handling of cash and card transactions, and day-end reconciliation •Conduct regular training sessions for the team covering technical knowledge and soft skills •Develop and maintain a ready-to-hire talent pipeline for service center staffing needs
Applicants General Eligibility & Requirements
5- 7 years
Education, Experience and Skills Requirements
- Bachelor 16 Years: Business Administration, Automotive Engineering, Operations Management
5-7 years of hands-on experience in automotive service operations, oil change facilities or multi-service car care centers; proven track record of leading service teams, achieving sales and service targets and managing customer-facing operations; strong understanding of automotive lubricants, filters, general vehicle maintenance, vehicle health checks and inspection procedures, car wash equipment and detailing processes
Team Management, Staff Training, Customer Service, Conflict Resolution, Inventory Management, Operational Reporting, POS Systems, Financial Reconciliation
About the Employer
PakWheels