Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Experienced Professional
Regular/ Full Time
On- Site (Fixed Location)
Karachi
The Role
Raqami Islamic Digital Bank is hiring a Senior Relationship Manager for Retail Banking to drive liability growth, customer acquisition and relationship deepening among high-value retail, affluent and payroll customers.
•Acquire and manage high-value retail, affluent and liability-focused customer relationships to achieve assigned deposit, acquisition and portfolio growth targets •Drive CASA growth through the acquisition of individual, affluent and payroll customers •Develop and execute customer acquisition plans within assigned market segments, building and converting a strong deposit pipeline •Deepen existing relationships to increase balances, retention, wallet share and customer profitability •Cross-sell banking products including deposits, cards, wealth solutions, remittances and digital banking services •Build relationships with employers, business communities, professionals and high-net-worth individuals to generate referrals and new business •Support payroll acquisition and relationship development initiatives in coordination with internal stakeholders •Conduct regular customer meetings, portfolio reviews and relationship planning, and monitor portfolio health, balances and profitability •Ensure timely resolution of customer concerns and work with the Customer Experience team to improve customer journeys •Support business campaigns and strategic initiatives aimed at liability growth and customer acquisition •Ensure adherence to KYC, AML/ CFT, SBP regulations, fair customer treatment and internal governance requirements •Prepare portfolio reviews, business updates and management reports, and mentor junior Relationship Managers where required
Applicants General Eligibility & Requirements
•Persons with disabilities are encouraged to apply
8+ years
Education, Experience and Skills Requirements
- Bachelor 16 Years: Business Administration, Finance, Banking, Economics, Marketing
- Masters: Business Administration
8+ years of experience in branch banking, liability sales, relationship management, retail, priority or wealth banking; proven track record of CASA acquisition, deposit mobilization and portfolio growth within banks, Islamic banks, digital banks, microfinance banks, DFIs or other regulated financial institutions; demonstrated experience in affluent and priority customer relationship management and payroll business development Preferred: Branch banking experience; exposure to Islamic banking and digital banking
Deposit Mobilization, CASA Growth, Relationship Management, Portfolio Management, Affluent Banking, Payroll Business Development, Cross-selling, Branch Banking, Negotiation, KYC/ AML Awareness, Shariah Compliance Awareness
Application
About the Employer
Raqami Islamic Digital Bank