Opportunity Information
1
Bank/ Digital Bank/ Microfinance Bank/ Financial Institution
Mid Career
Regular/ Full Time
On- Site (Fixed Location)
Karachi
The Role
Raqami Islamic Digital Bank is hiring a Fraud Investigation Lead in Compliance to lead fraud monitoring, detection, investigation and incident response across the Bank's products and channels.
•Lead fraud monitoring and investigation activities across the Bank's products, channels and customer segments •Act as the Bank's subject matter expert for handling NCCIA, BMP and Law Enforcement Agency (LEA) inquiries and investigations •Review fraud alerts generated through fraud monitoring systems and other risk detection tools •Investigate suspicious transactions, account activities and potential fraud events •Identify emerging fraud trends, patterns and vulnerabilities impacting the Bank •Coordinate fraud response actions including account restrictions, transaction holds and customer communication activities •Conduct detailed fraud investigations and maintain complete case records and supporting evidence •Support fraud prevention initiatives through root cause analysis and implementation of enhanced controls •Work closely with Technology, Operations, Cards, Digital Banking, Compliance and Risk teams to address fraud risks •Monitor onboarding fraud, account takeover risks, payment fraud, card fraud and digital channel threats •Perform fraud trend analysis and develop recommendations to reduce fraud incidents and losses •Liaise with Customer Experience teams to monitor customer feedback, identify fraud-related pain points and improve customer journeys •Maintain fraud registers, investigation trackers, evidence repositories and case documentation •Prepare fraud MIS, dashboards, management reports and case summaries for senior management •Support internal audits, regulatory inspections and compliance reviews relating to fraud risk management •Coach, mentor and develop fraud analysts to ensure high-quality investigations and effective fraud monitoring practices
Applicants General Eligibility & Requirements
•Persons with disabilities are encouraged to apply
5- 7 years
Education, Experience and Skills Requirements
- Bachelor 16 Years: Business Administration, Finance, Banking, Accounting, Economics, Information Technology, Computer Science, Criminology
5-7 years of experience in fraud risk management, fraud investigations, financial crime compliance, digital banking operations or cards and payments fraud; hands-on experience managing NCCIA, BMP and Law Enforcement Agency (LEA) cases and investigations; experience with fraud monitoring systems, transaction monitoring tools, fraud detection platforms and fraud analytics solutions Preferred: Exposure to digital banking, cards, payments and financial crime compliance environments
Fraud Risk Management, Fraud Investigation, Fraud Monitoring, Incident Response, Cards & Payments Fraud, Case Documentation, Root Cause Analysis, Fraud Analytics, Regulatory Compliance, Team Leadership
About the Employer
Raqami Islamic Digital Bank