Manager Email Channel

Opportunity Information

The Role

Meezan Bank requires a Manager Email Channel in the Service Quality Department, Customer Support Group at its Head Office in Karachi.

•Manage Email Channel operations, ensuring timely, accurate responses and monitoring SLA/ TAT, backlog, productivity and service KPIs •Manage customer complaints and escalations while ensuring timely resolution and compliance with policies, regulations and service standards •Lead and coach the Email Channel team while monitoring performance and preparing daily, weekly and monthly MIS reports •Drive automation and process improvements for customer experience, documentation, quality assurance and audit readiness

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements