Opportunity Information
1
National Corporate Entity/ Company
Regular/ Full Time
Karachi
Shahra- e- Faisal
The Role
Pakistan Data Management Services (PDMS) is hiring a full-time Customer Support Executive at Shahra-e-Faisal, Karachi to manage customer interactions and support.
•Manage customer interactions via chats, emails, calls and app reviews •Resolve complaints and escalate issues when required •Track and follow up on tickets and customer requests end-to-end •Maintain FAQs and knowledge base for consistent support •Coordinate with internal teams to ensure quick resolution •Support workflow improvements using AI-based tools and automations
Applicants General Eligibility & Requirements
3+ years
Education, Experience and Skills Requirements
- Bachelor's Degree (14 Years): Any Discipline
3+ years of relevant customer support experience Preferred: Experience in AI-based automations will be a plus
Customer Service, Communication Skills, MS Excel, Presentation Skills, Multitasking
Preferred: AI-based Automations
- English (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
Salary, Compensation & Benefits
PKR 0/ month (Market competitive package)
Application
- Write "Customer Support Executive" in the subject line
No application fee
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About the Employer
Pakistan Data Management Services (PDMS)