Opportunity Information
1
Business/ Retailer/ Shop/ Merchant
Mid Career
Regular/ Full Time
On- Site (Fixed Location)
Lahore
The Role
Jetour Pakistan is hiring a full-time Assistant Manager CRM in Lahore to manage customer relationships and lead the CRM team in delivering high standards of customer handling and satisfaction.
•Manage customer relationships and ensure a high standard of customer handling and satisfaction •Handle customer queries, complaints and escalations and ensure timely resolution •Maintain and update customer data in the CRM system •Prepare regular reports and analysis on customer feedback, complaints and CRM performance •Identify trends and recommend improvements to enhance the customer experience •Coordinate with Sales, After-Sales and other departments to resolve customer issues •Guide and support the CRM team to meet service standards and targets
Applicants General Eligibility & Requirements
3+ years
Education, Experience and Skills Requirements
- Bachelor 16 Years: Business Administration, Marketing
- Masters: Business Administration, Marketing
•3 years in CRM/ customer handling
CRM Systems, Customer Service, Report Writing, Analytical Skills, MS Office, Communication Skills, Interpersonal Skills
Similar Opportunities
Application
- Mention the position in the email subject line
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About the Employer
Jetour Pakistan