Head of Products and Analytics

Opportunity Information

The Role

The Head of Products & Analytics leads the strategy, development, performance management and continuous improvement of TCF's fundraising products, donor journeys, analytics and supporting systems in the Donor Journey & Services department, Karachi. The role also provides strategic oversight of the Donor Management System, BI dashboards, data governance, reporting standards and automation.

•Lead end-to-end lifecycle management of TCF's fundraising products, including School Support, School Build, endowment and other donor offerings •Assess product journeys and develop strategies to increase donor engagement, retention, deepening and cross-support •Identify unmet donor needs, emerging donor segments and market opportunities and launch new products and services •Define product value propositions, donor personas, messaging frameworks, rates, collateral and documentation •Lead the annual review and recalibration of product rates across currencies and global communication plans for rate roll-outs •Simplify donation processes and introduce new donation and communication channels, including new payment channels •Capture donor feedback through surveys and listening tools, analyse findings and lead improvement actions •Lead development of dashboards, reports and analytical frameworks for data-led decision-making •Oversee collection, cleaning, validation and analysis of donor management system data and deliver regular and ad hoc reporting •Establish and monitor KPIs for products, donor journeys, systems and departmental performance •Provide strategic oversight of TCF's Donor Management System and lead automation and systems-improvement initiatives •Establish data governance practices including data definitions, quality standards, access protocols and reporting controls •Build, mentor and manage a high-performing Products & Analytics team •Present product performance, donor insights and strategic recommendations to senior management

Applicants General Eligibility & Requirements

Education, Experience and Skills Requirements