Opportunity Information
JR00005818
1
International NGO
Experienced Professional
On Site
Islamabad
The Role
Signpost Manager in Islamabad leading Signpost/ Responsive Information Services in Pakistan and the Signpost AI chatbot/ virtual assistant pilot, reporting to the Protection Coordinator/ Team Lead.
•Lead strategic planning, implementation and development of Signpost/ Responsive Information Services (RIS) in Pakistan •Oversee InfoYahan's digital platforms, content quality, user engagement and timely provision of accurate, verified and accessible information •Supervise the Signpost/ RIS team, monitor work plans and performance and support staff capacity development •Coordinate with sectoral teams, field teams and stakeholders to integrate RIS into program activities •Oversee platform analytics, information trend analysis, user feedback and program reporting •Monitor implementation against approved work plans, targets and deliverables and contribute to project design, proposal development and resource mobilization •Lead planning, coordination and implementation of the Signpost AI chatbot/ virtual assistant pilot with global technical teams •Oversee development and maintenance of the chatbot knowledge base, scripted responses, risk taxonomies, escalation criteria and operational procedures •Coordinate with Protection and sectoral teams on safeguards, referral pathways, privacy measures and data protection •Oversee community consultations, chatbot testing, simulations, protection reviews and quality assurance •Monitor chatbot performance, document lessons learned and recommend improvements •Ensure Signpost/ RIS and AI-enabled services comply with IRC policies on safeguarding, data protection, information security and confidentiality •Promote accountability to affected communities by incorporating user feedback into service improvements
Applicants General Eligibility & Requirements
5+ years
Education, Experience and Skills Requirements
- Masters: Sociology, Development Studies, Mass Communication, Information Systems
Minimum five years of relevant professional experience in digital communications, information services, media, humanitarian programming or a related field; experience in team management, program coordination, digital platform management and stakeholder engagement Preferred: Experience with NGOs/ INGOs or other humanitarian or development organizations; experience in digital innovation, chatbot implementation or AI-enabled services; Zendesk or similar ticketing systems
Team Management, Digital Platform Management, Stakeholder Engagement, Data Analytics
Preferred: Zendesk
- English (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
- Urdu (Speaking: Native/ Fluent, Reading: Native/ Fluent, Writing: Native/ Fluent)
About the Employer
International Rescue Committee (IRC)